Support
Reach out about licensing, broken downloads, missing files, or anything in the archive. We answer every note ourselves — usually within a working day, always before the end of the week.
Last updated · Week 22 · 2026Email
The fastest way is support@foundesign.com. Quote your order number if you have one — it's in your confirmation email.
Broken or missing downloads
Sign in and check your downloads tab — the links stay live forever and we can regenerate any signed URL on the spot.
The short answers
Can I use the files for client work?
Yes — every paid asset ships with an open commercial license. Build with it, sell the work, scale it to a billboard. The only thing we ask is that you don't repackage the files themselves and resell them as a competing pack.
Do I get future updates?
Always. Buy Vol I once and every future volume in that line is yours. We treat updates as part of the original purchase, not a new product.
Refunds?
Because every file is downloadable immediately, we don't refund by default — but if something is genuinely broken, or you bought by mistake within 24 hours, write to support@foundesign.com and we'll sort it.
Can you make something custom for me?
Sometimes — depending on scope and our schedule. Drop us a note describing what you need. We'll be honest about whether it's something we can take on.
Why do I need to sign in to download a free file?
So you can come back to it. Sign-in attaches the file to your account — every free download lives in your downloads tab forever. We don't email you, we don't sell anything — sign-in is purely so the free file is always one click away later.